Specialist in Quality Compliance & Assurance for Adult Support and Care Services

North West England

Testimonials

"Working with Lisa has been an extremely positive experience for all involved. Her professionalism and extensive sector knowledge, together with her very personable style ensured that the audit was a genuine learning opportunity for us that will help take us forward in delivering service quality improvements. Lisa works collaboratively throughout, from developing the scope and work brief to conducting the audit and agreeing the resulting report and action plans. Lisa shows meticulous attention to detail and has been a great source of information, offering practical advice to complement her findings. I would have no hesitation in recommending Lisa to others".

Valerie Perrins, Associate Director
Quality, Performance & Compliance
MioCare Group
April 2017

"Lisa provided an invaluable service to the MioCare Group on our journey to being CQC inspection ready. Her audits were a game changer for the business. As well as providing a reality check about where we were at, she introduced tools and action plans that helped the teams to bring about positive improvements and evidence our approach to continuous improvement. She is very knowledgeable and her style gets the best out of the teams she works with and I cant recommend her highly enough"

Karl Dean, Managing Director, Miocare
February 2017

"Having recently assumed responsibility for two care homes with little previous experience I found Lisa to be an incredible source of knowledge in terms of familiarising myself with the requirements of CQC and the operational practicalities of managing care homes.
Lisa was invaluable in terms of ensuring risk was managed appropriately and that regulatory requirements were adhered to in an orderly manner and reported to the appropriate internal committees. On a personal level, life was far easier having Lisa around!


Director, Large Housing Provider
January 2017

                 
"Lisa provided an audit, quality assurance and improvement service in our cares homes over many years. I found her to be professional and knowledgeable whist being sensitive to both residents and relatives. She also built up a supportive and productive relationship with care staff, senior managers and board members. Lisa developed and implemented numerous systems at the care homes which ensured compliance and provided assurance. Several areas have been recognised as good practice by CQC. I would not hesitate to recommend Lisa to other organisations."

Head of Care, Large Housing Provider
January 2017

                                  
"I am the Registered Manager of a 23 bed elderly care home. Lisa Hitchcox was the Quality Assurance Manager. During my time of working with Lisa she has supported and guided the home, implementing and using quality tools and systems needed to ensure the people who use our service receive the highest standard of care they deserve. Lisa audits and sets achievable goals alongside excellent guidance and advice. Her knowledge and skills around compliance are fantastic. I am proud to say that because of Lisa’s continual monitoring and guidance our home has just had a very successful CQC inspection. I would have no hesitation in recommending Lisa Hitchcox to other regulated Social Care Providers. Her style of working is inclusive and encouraging"

Registered Care Home Manager, Widnes, December 2016
                                     
                                     
"I have had the pleasure of working with Lisa for many years, both as a colleague and as her head of service. A great team member, delivering a high quality and an effective service, she has a great enthusiasm and drive that enhanced the team dynamic.

Lisa is a high performing, knowledgeable, skilled and talented individual, passionate about quality and improving care standards for all. The service Lisa performed for our organisation was invaluable, providing high levels of independent assessment of quality and care standards. The quality audits and monitoring of recommendation implementation provided high levels of assurance to the organisation. Lisa audit reports were candid, detailed and delivered an honest assessment of the services. Lisa audit reports were presented at committee and boards level. Her work was significantly appreciated and recognised by our organisation audit and risk committee on a number of occasions.

Lisa provided a niche and much needed service to our organisation, this was also recognised by other service providers outside of our organisation. Lisa skills were in demand by other organisation; this enhanced the reputation of both Lisa and our organisation.

Lisa has excellent interpersonal skills and has a natural ability to get the best out comes by collaborating with: individual, teams, senior and executive colleagues to achieve improved care standards. Lisa has a great empathy with teams she works with and understands that challenges they face.
Lisa knowledge, passion and skill set is an asset to any organisation"

Alison Murray, Head of Business Assurance, Your Housing Group
September 2016